Twopiz Hosting

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OUR SUPPORT

OVERVIEW

Our servers are located at CX2 Datacenter. CX2’ Data Centres are built with failover, power redundancy, 24-hour technical support and high security.

CX2 is the only Internet Data Centre (IDC) in the country that offers a carrier neutral environment to international carriers who want to establish a Point of Presence in Malaysia where Singapore Singtel is also one of the many international carriers.

Lastly, their engineers don’t sleep.

ADVANTAGES

Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system

Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system

Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system

Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system
Neat, space-saving overhead cabling system

Server Status

Having problem accessing your server? Curious what is happening to your server while waiting for your support ticket to be answer?

You can view your web hosting server in this section to know the status of your website. We provide you with our server status so that you can have a better idea on what is going on to your web hosting services.

Server Network

Another kind of support we provide you is to allow you to test the speed of our network. This allows you to verify that our network uptime is consistent and it is available. The speed test will mark your internet speed connecting to our server. It might vary depend on how fast your internet connection you have subscrible to.

Being transparent is one of the way we support you as well.

24×7 Technical / Sale Support

Technical support is something that every web hosting company will need to provide. We provide you with 24×7 technical support via phone and email. This is to ensure that all your problem is fixed quickly.

If you are unable to reach us, send an email to support@twopiz.com with the subject line “Clay” the founder will personally assist you with your problem.

Personal Support

If you would like us to meet you for any business opportunities or you would like to complain your bad experiences. We will always be willing to step out of our office and meet you for a chat. You can submit a ticket to us to let us know your interest/concern/complains and we will personally send someone over to meet you!